Shipping and Return Terms
Delivery under quarantine:
During the quarantine period, the BUKETLAND delivery service operates as usual, without any changes in the schedule. At the same time, the safety of our customers and their loved ones is very important to us, therefore, in connection with the situation around the coronavirus epidemic, we took the following security measures:
- the possibility of contactless delivery - leave the order at the door (for the implementation of this type of delivery, write in the comments to the order).
- every day we carry out sanitation of the premises, and also monitor the medical indicators of our employees.
- all employees of the company are equipped with the necessary protective equipment, and couriers deliver with gloves and masks.
- payment of the bouquet in cash to the courier is canceled.
When we accept orders for the delivery of flowers:
Receiving orders on the site - around the clock.
Receiving orders by phone - from 08:00 to 20:00
Receiving orders in online chat - by the presence of the manager.
To order a bouquet from us you can:
- Day-in-the-day (today you order - today we deliver). Day-to-day delivery is possible when ordering a bouquet until 19:00 of the current day.
- In advance (today you order and deliver tomorrow, the day after tomorrow or any other day).
Flowers are delivered within two to three hours from the date of registration or payment of a bouquet.
If the bouquet needs to be delivered earlier than three hours after placing the order, we suggest you to use the service "urgent delivery".
Urgent delivery - we deliver within 30-60 minutes (depending on your address) completely FREE.
Cost of delivery in Kiev:
From 9:00 to 20:30 flowers are delivered to Kiev free of charge.
From 20:30 to 23:00 and from 07:00 to 09:00 - 100 UAH. On Sunday from 17:00 to 23:00 - 100 UAH.
From 23:00 to 07:00 - 200 UAH.
Flower delivery to remote areas located on the territory of the city is calculated individually (check with the manager).
Card for FREE delivery in Kiev:
Cost of delivery in the Kiev region
Delivery of a bouquet in the Kiev region is calculated individually and depends on your locality. To clarify the cost, call one of our contact numbers and enter the full name of the city / village / smt where you want to deliver the bouquet. When ordering a bouquet through a website, infromation about the cost of a bouquet will be sent to you by e-mail.
Shipping cost in Ukraine
Delivery of orders to major regional centers and cities of Ukraine is free. The cost of delivery to remote cities and villages is calculated individually. To display the cost of delivery, select the city of delivery in the top menu. If the city you need is not in the list - contact the manager by phone on the website for the calculation of the cost.
Terms and price of round-the-clock (night) delivery of flowers:
Under the round-the-clock delivery means delivery of a bouquet in the period from 23:00 to 07:00.
The cost of such delivery is 200 UAH.
Delivery in this time period is carried out only after making a full payment for the bouquet and when ordering until 19:00 of the current day.
Additional information about flowers delivery:
The ability to perform delivery, knowing only the contact number of the recipient.
If for any reason you have received an improper type of product, we will promptly consider your appeal and replace the product that does not meet the declared quality indicators. You are required to send photos of the marriage to [email protected] Applications are accepted no later than 24 hours from the date of delivery. The costs of returning and exchanging defective goods are borne by BuketLand.
When ordering flowers in our company you do not risk anything, and we are fully responsible for your order :)